Privacy Policy for Artisan Entertainment

Effective Date: 22/01/2025

At Artisan Entertainment, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, purchase event tickets, or interact with us in any way. By using our services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information:
    • Name
    • Email Address
    • Phone Number (if provided)
    • Payment Information (credit card or other payment methods used)
    • Billing Address (if applicable)
  • Usage Information:
    • IP Address
    • Browser Type and Version
    • Pages Visited on our site
    • Date and Time of Access
    • Referring URL (if applicable)
  • Cookies and Tracking Technologies:
    • We use cookies and similar technologies (e.g., web beacons, pixel tags) to track site activity and improve the user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process your event ticket purchases and other transactions.
  • To communicate with you regarding your ticket orders, event details, and related updates.
  • To provide customer support and respond to inquiries.
  • To improve our website and services based on your preferences and feedback.
  • To send promotional emails (if you opt in) related to upcoming events and offers.
  • To prevent fraud and ensure the security of our website and transactions.

3. Sharing Your Information

We may share your personal data with third parties for the following purposes:

  • Payment Processors: We use third-party payment processors (e.g., credit card processors) to securely handle your payment information. These providers only use the data necessary to complete the transaction and are obligated to protect your information.
  • Service Providers: We may use third-party service providers (e.g., email service providers, customer support tools) who help us manage our business operations. These service providers only have access to the data necessary to perform their functions.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes such as a court order or subpoena.

4. Data Security

We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses secure connections (SSL encryption) to ensure the security of your payment information during transactions.

However, no method of data transmission over the internet is 100% secure, so we cannot guarantee the absolute security of your data.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: You can request to see the information we hold about you.
  • Correction: You can request that we correct or update any incorrect or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain legal obligations.
  • Opt-out of Marketing Communications: If you no longer wish to receive promotional emails, you can opt-out at any time by following the unsubscribe link in the emails or contacting us directly.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at artisanagencyme@gmail.com .

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve personalized content. Cookies help us remember your preferences, improve the performance of our site, and provide relevant advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your ability to use some features of our website.

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your data, we will securely delete or anonymize it.

8. International Transfers

If you are located outside of Bahrain, please be aware that your information may be transferred to and stored in servers located in other countries. By using our services, you consent to the transfer of your data across borders, including to countries that may have different data protection laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information as soon as possible.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will post the revised version on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: artisanagencyme@gmail.com
  • Phone: +973 33097370 / +973 36742722
  • Address: Building 435, Block 712, Road 1206, AL Ramli, Bahrain